Q: How do I install my treads?
A: Our treads can be quickly installed with 4 easy steps!
Step 1- Allow the treads to acclimate to your home. It is important that the treads reach room temperature before installing.
Step 2- Be sure stairs are clean and dry. This will allow for the non-skid backing to make good contact with the stair.
Step 3- While holding the stair tread, press the TrueBullnose product securely against the face/edge of the step.
Step 4- Lower the tread into place, pressing firmly from the front edge to the back to ensure proper contact with the stair.
Q: Is padding important for carpet stair treads?
A: Yes! It helps extend the life of your carpet! Some manufacturers do not offer padding (or only offer it as a steep upgrade), but it is important enough that we build it into every True Bullnose™ tread, every time. No extra charge.
Q: Why are your stair treads sold individually/per-step rather than in sets?
A: We have found that the number of steps often varies from house to house. So, we sell treads individually so that customers may order the same number of treads as they have steps.
Q: Is this an easy to install DIY product?
A: Yes! It takes less than 30 Seconds per step to install!
Q: Do I have to clean my stairs first?
Q: I have an older home, will the stair tread fit my stairs?
A: The stock tread depth is made to fit the most common stair step which is 10″ deep, but we can make them deeper or shallower to fit your needs!
Q: How do I measure the Depth and Thickness of my stairs?
A: For the depth, use a ruler to measure from the back wall to the tip of the bullnose by looking straight down at the ruler (do not wrap it around, we know how much to add for that). The same is true for how thick your steps are, measure the thickness, not the wraparound. Here is a helpful picture:
Q: My stairs have a more of a flat-face, rather than a fully-rounded bullnose, do you make a True Bullnose® Tread to fit my stairs?
A: Yes! We make a special True Flat™ tread just for your stairs. It rounds the top corner and then head straight down rather than making an arc around the front like a traditional bullnose step.
Q: Will True Bullnose Treads work on tile, marble, or concrete stairs?
A: Yes, yes, and yes!
Q: How long will my order take to process?
A: Each tread is made to order, so typically our standard orders take between 5-15 business days for production, depending on how long it takes us to receive the carpet and how busy we are at that time. Custom orders usually take between 10-25 business days for production, as each custom piece must be hand cut.
Although we cannot make any guarantees about a faster ship time, our production team tries to get the orders out as quickly as possible.
Please reach out if you have a question about timing for a specific carpet style.
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